Refund policy

We have a return policy, which means you have 2 days to reach out to us for exchanges as all sales are FINAL after receiving your item to request an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at untouchablesshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] reach out to us on return address 

If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at untouchablesshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately all orders and sale after 2 day notice for exchange/returns or refunds is Void for Returns/Refunds or Exchanges. 

Exchanges
Upon your order, please reach out to us for any exchange or returns. Please reply 2 days after order is made. After 2 day window all orders are FINAL. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at untouchablesshop@gmail.com.